| Audience -Author- |
| Context |
| Goals |
| Resources |
| Input |
| Output |
| Benefits |
| Database |
| Admin Tools |
| Measures |
| Conclusion |
Unplanned Benefits:
- Student employee evaluation data: a simple text search for the student's email username yields information about quantity and quality of reports and trouble-shooting. I can analyze the reports that student has submitted and make qualitative judgments about her work performance.
- Client feedback and interaction: the forms are available publicly, and we have begun to receive reports from other students, faculty and staff. Anyone who sends a report gets immediate feedback. This works to build confidence in our commitment to customer service.
- Training: in our response message we often include information that will help the student learn how to resolve the problem themselves in the future. They learn something new, and we prevent future problems of that sort.
- Partnering with other units on campus: Librarians, for instance, are willing to use our forms to report problems about our machines in their area, where we do not have staff. Again, they are pleased with the immediate feedback, and we, in effect, have other units on campus helping us to maintain the computing facilities.
Page URL http://www.d.umn.edu /~jdavis/planb/benefits.html
Last Modified on Monday, 27-Mar-2000 13:01:24 CST
©2000 Jason Davis email: jdavis@d.umn.edu
Presented at the Great Lakes Academic Computer Lab Management Conference on March 3, 2000.