Introduction	Audience	Limitations		Escaping Paper	Navigation Bar
Navigation Map	Virtual Includes	Audience-to-Author		Conclusion	Bibliography

An On-Going Process:

Creating a sound interface for documentation and anticipating the content that will be most useful for the audience continues to be a challenge. Although I have addressed a number of the issues, I will have to continue to refine the process.

I have created a simple, elegant navigation tool which provides graphic identity for the site. Navigation is subtle enough not to overpower the content, yet prominent enough to be useful and easy to identify. I have preserved the bulk of the screen real estate for content, by using small navigation aides and mouse-over text. I have also lad out the tool bar to show the scope and order of the site, so that I am providing a context for the user.

Graphics have been kept to a minimum. Those graphics I have included are useful and spartan. Font, color, and shape have been used in ways that meld with the common interface of web browsers, yet set off the graphic navigation tools enough to draw the user to their presence. Finally, the "Interactive Lab Map" adheres to Tufte's principles of graphic design - basically summed up as "more is less." The map contains only three pieces of information and no extraneous clutter. It is self explanatory and does not need the extra clutter of a key or legend.

Where to Go from Here:

I have already made the step from a multiple page pamphlet in 1998 to a single sheet of paper in 1999. I will continue to provide that one sheet, with very general information and many pointers to more in-depth and timely information posted on the web. I will also continue to revise the prose on all of my documentation, as every rewrite seems to improve the content. Finally, I will use feedback from the documentation users in two ways: 1) The ITSS Web Team has been collecting measures of web site "hits" and responses regarding the availability of the information that a user hoped to find. 2) I will try focus groups to see if my audience is getting the message I hope to deliver.