Basic concepts of communication of the patient encounter include:

• The introduction of one's self with some sort of greeting when entering the room
• Seating one's self at a reasonable distance from the patient to allow for personal space but create an intimate encounter at the same time
• Speaking in terms that that patient will understand
• Asking open, non-judgmental questions
• Asking one question at a time
• Listening and remaining quiet until the patient has had a full opportunity to answer a question
• Open and comfortable body language during the encounter with the patient
• Explanation to the patient of the parts of the physical exam
• Proper explanation of the findings of the physical exam
• Explanation of the treatment plan as well as allowing the patient to ask questions
  

When these steps are followed, most patient encounters will be a positive encounter for the patient and the provider.