Business Services

Mission & Philosophy

Our Mission: The mission of the UMD Business Services is to support the overall budget of the campus by providing the accounting, financial information, reporting services and collections needed by the university as a whole and UMD specifically.

Our Philosophy: In support of the University's Vision, Mission, Values and Strategic Plan, Business Services is committed to providing high quality service as a foundation for UMD's academic and administrative programs. In striving to consistently deliver the best service possible, we will:

  • Take personal responsibility for providing service that is convenient, prompt, and efficient in a courteous, welcoming, friendly and inclusive atmosphere.
  • Act with integrity in everything we do.
  • Work as a unified team to improve service quality for our customers.
  • Follow the Maroon and Golden Rule: Treat all others as we would like to be treated.
  • Solicit feedback from customers in order to improve programs and services offered as processes evolve.
  • Benchmark our business processes within the field of higher education.
  • Our goal is to provide service that promptly meets the customer needs and exceeds their expectations. Help us accomplish this objective by providing feedback and/or submitting a request through this Business Services Feedback/Request Form.


    Quick Links

    UMD Business Services
    Customer Satisfaction Survey
    The UMD Business Services department consists of the following work groups:

    • Accounting Services
    • Financial Collections
    • Cashiers Office

    The department is led by the Associate Vice Chancellor for Finance and functions within the Vice Chancellor for Finance and Operations Unit.
    The following summarizes the key findings in the Business Services Customer Satisfaction Survey administered in the Spring of 2013.It is our intent to offer an annual survey going forward in conjunction with our strategic planning improvement efforts.  The survey data are used as one set of inputs to gauge and monitor our progress, specifically as it pertains to customer service in the following areas:

    • Functional Expertise & Consulting Support
    • Effective Problem Resolution
    • Service Tailored to Clients Needs
    • Develops and Maintains Effective Departmental & Campus Relationships
    • Reliable and Timely Service
    • Client Satisfaction Overall
    The department appreciates those who took the time to give their input as it strives to identify areas of improvement within Business Services. If you did not get a chance to respond during the survey period but have information you would like to share, we encourage you to complete the Business Services Feedback/Request Form or contact Sue Kerry at with your thoughts and suggestions for the department’s improvement.

    2013 Customer Satisfaction Survey and Results

    Survey Process and Results

    Overview Faculty/Staff Survey

    Overview Student Survey

    Faculty/Staff Survey

    Student Survey