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Technical Help Form

  • Do you need help logging on to indexes, electronic journals, or other full text resources?
  • Are you having problems with library forms?
  • Are you having technical problems with the UMD Library Catalog or other resources?

Our staff will:

  • respond to your request promptly
  • check the status of your UMD Internet account
  • work with you to determine the cause of the problem and provide a solution

View Common Causes of Difficulty

Not a current UMD student, faculty or staff?  Find out about community access to electronic resources.

Need help finding information? Have a question about the library? Ask Us!

Answers to
Frequently Asked Questions

* Indicates a required field

These diagnostic questions
will help us solve your problem more quickly
   

* Your Name:

UMD email username (if applicable):

(Look up your Internet ID)

* Email address (if different than the above UMD username):

Check to send a copy to yourself

Phone number (if you would like us to call you):

Detail the problem, including resource name, steps taken and wording of any error messages received:

Have you accessed the resource from this computer in the past?  If so, when did it stop working?

How are you connecting?

On campus wired via a network cable
On campus wireless

Off campus home (non-UMD internet service provider)
Off campus work computer (non-UMD internet service provider)
Other off-campus connection

What operating system are you using (e.g. Windows 8, 7, XP, Mac OS X)?

What browser are you using (e.g. Chrome, Internet Explorer, Firefox, Safari)?

To your knowledge, are you using a web accelerator, such as Google Web Accelerator, FasterFox, SiteCelerate, etc.?

 

 

 

 

 

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Kathryn A. Martin Library | 416 Library Drive | Duluth MN 55812-3001
Phone: 218-726-8102
©2014 University of Minnesota Duluth
The University of Minnesota is an equal opportunity educator and employer
Last modified: December 2, 2013
Library Site Coordinator: Kathryn A. Martin Library  
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