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Report a Problem

  • Do you need help logging on to indexes, electronic journals, or other full text resources?
  • Are you having problems with library forms?
  • Are you having problems with the UMD Library Catalog or other resources?

Our staff will:

  • respond to your request promptly
  • check the status of your UMD Internet account
  • work with you to determine the cause of the problem and provide a solution

View Common Causes of Difficulty

Not a current UMD student, faculty or staff?  Find out about community access to electronic resources.

Need help finding information? Have a question about the library? Ask Us!

Answers to
Frequently Asked Questions

* Indicates a required field

These diagnostic questions will help us solve your problem more quickly

* Your Name:

UMD email ID (if applicable):

(Look up your Internet ID)

* Email address (if different than the above UMD username):

Check to send a copy to yourself

Phone number (if you would like a call back):

Describe the problem, e.g.,
which product or service,
and any error messages:

Have you accessed the resource
from this computer in the past? 
If so, when did it stop working?

How are you connecting?

On campus, wired
On campus, wireless

Off campus, (non-UMD internet service provider)
Other off-campus connection

Your operating system? (Windows 8, 7, XP, Mac OS X)?

Your browser? (Chrome, Firefox, IE, Safari)?




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Kathryn A. Martin Library | 416 Library Drive | Duluth MN 55812-3001
Phone: 218-726-8102
©2017 University of Minnesota Duluth
The University of Minnesota is an equal opportunity educator and employer
Last modified: December 2, 2013
Library Site Coordinator: Kathryn A. Martin Library

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