Kathryn A. Martin Library
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Technical Help Form

  • Do you need help logging on to indexes, electronic journals, or other full text resources?
  • Are you having problems with library forms?
  • Are you having technical problems with the UMD Library Catalog or other resources?

Our staff will:

  • respond to your request promptly
  • check the status of your UMD Internet account
  • work with you to determine the cause of the problem and provide a solution

View Common Causes of Difficulty

Not a current UMD student, faculty or staff?  Find out about community access to electronic resources.

Need help finding information? Have a question about the UMD Library? Ask Us!

Answers to
Frequently Asked Questions

* Indicates a required field

These diagnostic questions
will help us solve your problem more quickly
   

* Your Name:

UMD e-mail username (if applicable):

(Look up your Internet ID)

* E-mail address (if different than the above UMD username):

Check to send a copy to yourself

Phone number (if you would like us to call you):

Please describe the problem in as much detail as possible, including resource name, exact steps taken and the precise wording of any error messages received:

Have you been able to access the resource successfully from this computer in the past?  If so, when did it stop working?

How are you connecting to the web?

On campus?  If yes, which method?

Computer connected to the network via a wire/cable
Laptop, using wireless

Off campus?  If yes, which method?

Modem pool
Home computer (non-UMD internet service provider (ISP))
Work computer (non-UMD internet service provider (ISP))
Other off-campus connection

What operating system are you using (e.g. Windows 7, XP, Mac OS X)?

What browser are you using (e.g. Chrome, Internet Explorer, Firefox, Safari)?

To your knowledge, are you utilizing a web accelerator, such as Google Web Accelerator, FasterFox for Firefox, SiteCelerate, ONSPEED, Proxyconn Web Accelerator, Propel, Toonel, Freewire, Ziproxy, Netfury, RabbIT, etc.?

 

 

 

 

 

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Kathryn A. Martin Library | 416 Library Drive | Duluth MN 55812-3001
Phone: 218-726-8102
©2014 University of Minnesota Duluth
The University of Minnesota is an equal opportunity educator and employer
Last modified: December 2, 2013
Library Site Coordinator: Kathryn A. Martin Library  

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