Computing in the Library
Connect from off campus
Technical Help Form
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Frequently Asked Questions
* Indicates a
* Your Name:
UMD email username (if applicable):
* Email address (if different from above):
Phone (if you would like a call back):
Detail the problem, including resource name, steps taken and wording of any error messages received:
Have you accessed the resource from this computer in the past? If so, when did it stop working?
How are you connecting?
On campus wired via a network cable
On campus wireless
Off campus home (non-UMD internet service provider)
Off campus work computer (non-UMD internet service provider)
Other off-campus connection
Your operating system? (Windows 8, 7, Vista, XP, Mac OS X)?
To your knowledge, are you using a web accelerator, such as Google Web Accelerator, FasterFox, SiteCelerate, etc.?