Computing

Connect from off campus
Computing in the Library
FAQ
Guest Computers
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Photocopying
Printing
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Maps - Technology
Microfilm Scanning
Turntable for Digitizing
Widgets and Tools
Wireless

Help

Common Problems
Technical Help Form

Technical Help Form

Do you need help logging on to indexes, electronic journals, or other full text resources?
Are you having problems with library forms?
Are you having technical problems with the UMD Library Catalog or other resources?

Our staff will:

respond to your request promptly
check the status of your UMD Internet account
work with you to determine the cause of the problem and provide a solution

View Common Causes of Difficulty

Name*

UMD e-mail username
(if applicable):

Lookup your Internet ID

E-mail address
(if different than the above UMD username):

Phone number
(if you would like us to call you):

Please describe the problem in as much detail as possible, including resource name, exact steps taken and the precise wording of any error messages received:

Have you been able to access the resource successfully from this computer in the past? If so, when did it stop working?

How are you connecting to the web?

On Campus

Computer connected to the network via a wire/cable

Laptop, using wireless

Off Campus

Home computer
(non-UMD internet service provider)

Work computer
(non-UMD internet service provider)

Other off-campus connection

What operating system does your computer use (e.g. Windows XP, Mac OS X)?

What browser are you using (e.g. Internet Explorer, Chrome, Firefox, Safari)?

To your knowledge, are you utilizing a web accelerator, such as Google Web Accelerator, FasterFox for Firefox, SiteCelerate, ONSPEED, Proxyconn Web Accelerator, Propel, Toonel, Freewire, Ziproxy, Netfury or RabbIT?

What is 2+2? (Anti-spam)*