How do I chat with a librarian?
The quickest way is to chat with a librarian it to use e chat widget on our home page or from various pages within our site. You can also text us at 218-305-4600, e-mail a librarian, call the Research & Information Desk at 218-726-8100, or visit for assistance.
When can I message a librarian?
Chat is monitored during Research & Information Desk hours.
Who can chat and what type of questions can I ask?
Chat is intended primarily for UMD students, faculty and staff or for anyone with questions pertaining to the Library. We can answer questions about the Library and any of its resources, or help you use the online catalog, the many databases, or find information on the web. We can also answer brief factual and ready reference questions. If a chat session becomes complex or lasts more than 10 minutes, librarians cometimes ask to continue by phone, by e-mail, or in person.
If you have a Google Talk account that you use from within Gmail or an app on your mobile device, you can also contact us through firstname.lastname@example.org. Some people like to aggregate several of their chat accounts through a free client like Pidgin or Trillian, so if you have Google Talk working through such a system, it should also work for contacting us.
Due to spam bots, we are discontinuing these services: MSN, Yahoo, AIM, and ICQ. You may still contact us on GoogleTalk at email@example.com. And of course we also have chat widgets on our home page and inside our Ebsco databases.
What about privacy?
All instant message sessions are recorded and saved for one month. We will make every effort to protect your privacy. Any information you provide will remain confidential.
Please feel free to e-mail a librarian with any other questions you may have about this service.