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ITSS Rates and Fees for 2009-2010


Rates for [ 2010-2011 | 2011-2012 | 2012-2013 | 2013-2014 | 2014-2015 ]


Significant changes have occurred in funding ITSS support for Fiscal Year 2010.   Internal University customers, who use a EFS chart field string to pay for ITSS services, will no longer receive monthly charges for computer accounts, email, file storage, Novell access, network connections, data entry and test scoring, and desktop software support services. In addition, starting with Fiscal Year 2009 internal University customers will no longer receive monthly charges for telephone sets and the associated infrastructure ports.

ITSS will continue to bill all long-distance calling services, Interactive TV classroom rental, and requests for staff labor support in the areas of audio-visual, consulting and programming, web development, workstation maintenance and parts, support for department servers, network and telephone installation, and other special projects as arranged with ITSS.

External University customers, who pay by cash, check or credit card, will continue to be billed monthly for the respective support provided by ITSS.

Telephone Rates

Network Rates

System & Server Rates

Student Basic Access Accounts and Computer Lab Access Rates and Fees

Personnel Rates

File Storage and Backup Rates

Service Rates

Interactive Television Rates

Audio-Visual Rates

Client Account Types

Laptop Rental Rates

 


Telephone Rates

Internal customers, which are departments that pay through EFS, will be billed only for installation labor. External customers will continue to be billed monthly for the following telephone services listed in this section of the rates. External University customers are individuals, units, and companies, that pay by cash, check or credit card.

The cost for a phone set has not been included in this model since the rate varies depending upon the set features. However, there is no change in the phone set rates for FY 10.

Installation and Repair (per hour)

$ 46.00

Monthly Recurring Charges

2500 analog set

$ 2.00

2555 analog entryway set

$ 8.00

3902 digital display speaker set $ 3.00
3903 digital display speaker set $ 7.00
3904 digital display speaker set $ 11.00
3905 digital display speaker set $ 13.00
Cisco 7912 IP Phone $ 3.00
Cisco 7940 IP Phone $ 7.00
Cisco 7960 IP Phone $ 11.00
Nortel i2002 IP Phone $ 7.00
Nortel i2004 IP Phone $ 11.00

TTY (Superprint 4425)

$ 8.00

Analog extension

$ 5.00

Digital add-on module

$ 7.00

Directory listing

$ 1.50

Port charge - internal customers

$ 8.83

Port charge - external customers

$ 10.10

Qwest mileage charge

$ 4.22

All internal customers, which are departments that pay through EFS, will continue to be billed monthly for long distance calling services listed in this section of the rates.

Faculty/Staff Department Long-Distance Call Rate:

Weekday, Evening and Weekend

$ .06 per min

International Long-Distance Rates

varies

Dedicated 800 Number Access to Modem Pool - No installation charge; no monthly maintenance fee; Vendor usage charge billed at $.10/minute.


Network Rates

Internal customers, which are departments that pay through EFS, will be billed only for installation labor. External customers will continue to be billed for the following network services listed in this section of the rates.   External University customers are individuals, units, and companies, that pay by cash, check or credit card.

Installation - Labor

$ 46.00 per hour

Campus Network Access
Standard Ethernet

Single Connection Access

$ 12.00 per month

Resident Hall Internet Single Connection Access

$ 9.50 per month
($5.90 per month connection &
$3.60 per month internet fee)

Parts

billed at cost

Modem Access Time

billed after 100 hours
see: Modem Pool Access Fees

UMD Faculty, Staff, or Student Account

$4 per each 10-hour increment

Commercial Account

$5 per each 10-hour increment

Government & Non-Profit Account

$5 per each 10-hour increment

Sponsored Internet Account

$5 per each 10-hour increment

Note: Electrician/Carpenter rates are paid directly to Facilities Management and are not included in ITSS rates and fees.


System & Server Rates

Only external customers will continue to be billed monthly for the following system services listed in this section of the rates.   External University customers are individuals, units, and companies, that pay by cash, check or credit card.

Description

Unit Measure

University

Government

Internet

Commercial

Systems & Server Labor per hour $ 46.00      
Modem Rates - See Network Rates above      

Personal file storage

Gigabyte per day

$ 2.00

$ 2.00

$ 2.00

Desktop/Server Tape File Backup Gigabyte per day   $ 1.00 $ 1.00 $ 1.00

System Access for E-mail/Central Services Subscription Fee

Per month (includes 8 CPU minutes)

$ 5.00

$ 5.00

$ 5.00

Per CPU minute over first 8 CPU minutes

$ 3.00

$ 3.00

$ 3.00

Note: Approximately 6 accounts per month exceed 8 minutes of CPU time. These accounts are large computational or research computing users.

Modem Accessbilled after 100 hours
see: Modem Pool Access Fees
$ .40 per
hour
$ .50 per
hour
$ .50 per
hour
$ .50 per
hour

Server Services
Managed by ITSS

per month $ 92.00      

Account Setup

no charge

$ 20.00

$ 20.00

$ 20.00

Note: All black and white letter size laser printing on ITSS printers will be charged at the rate of $ .05 per page.

Server Rates

All customers who have arranged to use a dedicated or private ITSS server will be billed the following rates.

Annual Server Expense for:    
Small Server $ 1,554.00

Small Web/data base - less than 1 GByte; little cpu utilization;
Some interactivity; application assists unit business function.

This rate includes two hours labor per month for 1. adding and monitoring systems with our monitoring software, 2. monitoring backup services, 3. patching, testing, and deploying software upgrades on server.

Medium Server $ 1,954.00 Medium data base - 1 to 3 GBytes; some cpu utilization;
Some interactivity; application assists unit business function.

This rate includes two hours labor per month for 1. adding and monitoring systems with our monitoring software, 2. monitoring backup services, 3. patching, testing, and deploying software upgrades on server.

Large Server $ 2,354.00 Need for high volume interactivity; large data storage retrieval - 3 to 6 GBytes; intense cpu demand; application critical to the business function of the unit.

This rate includes two hours labor per month for 1. adding and monitoring systems with our monitoring software, 2. monitoring backup services, 3. patching, testing, and deploying software upgrades on server.

Academic Department Shared $ 2,354.00 Multiple applications on a single virtual OS instance with all applications using the same resources.

This rate includes two hours labor per month for 1. adding and monitoring systems with our monitoring software, 2. monitoring backup services, 3. patching, testing, and deploying software upgrades on server.

 


File Storage and Backup Rates

Faculty and Staff accounts used for University business are eligible for 5 Gb of Internet file storage and/or backup services and, in addition, 5 Gb of Novell system file storage and/or backup services, and 5Gb of Netfiles file storage without charge. Additional file storage will be billed according to the rates in the following table.

Additional Storage Amount over the free
5 Gb of Internet file storage or
over the free 5 Gb of Novell storage

Annual Rate for
Storage and Backup

Annual Rate for
Backup Only
Up to 5 Gb  $              15.00  $             7.50
Over 5 Gb and up to 10 Gb  $              35.00  $           17.50
Over 10 Gb and up to 20 Gb  $              75.00  $           37.50
Over 20 Gb and up to 30 Gb  $            115.00  $           57.50
Over 30 Gb and up to 40 Gb  $            165.00  $           82.50
Over 40 Gb and up to 50 Gb  $            215.00  $         107.50
Over 50 Gb and up to 100 Gb  $            265.00  $         132.50
Over 100 Gb and up to .25 Tb  $            700.00  $         350.00
Over .25 Tb and up to .5 Tb  $         1,320.00  $         660.00
Over .5 Tb and up to .75 Tb  $         1,800.00  $         900.00
Over .75 Tb and up to 1.0 Tb  $         2,250.00  $      1,125.00

 


Student Basic Access Accounts and Computer Lab Access Rates and Fees

Basic Access to Public Workstations and Email with 500 Meg Disk Storage (Currently Enrolled UMD Students)

 

The fee for 1 to 12 credits is $5.74 per credit.

The fee for 13 or more credits is $74.62 per semester.

Full Lab Fee with 500 Meg Disk Storage
(currently enrolled UMD students)

$ 70.17 per semester

Daily Access to Labs
(students enrolled in current academic semester)

$ 6.00 per day

Two-Week Lab Access
(currently enrolled UMD students and special UMD programs)

$ 20.00

Summer E-mail Only Access
(UMD students registered for Fall Semester)

no charge

Summer Full Login Access
(UMD students registered for Fall Semester)

$ 30.00
for 3 months

Lab Reservations see Library room reservations

 

Note: Faculty may reserve a teaching computer laboratory for one class session per semester without students having to pay the lab fee. Classes that pay the lab fee will have priority. Classes that use the labs more than twice in a semester must require all students enrolled in the course to pay the lab fee.

Additional Disk Space

$ 6.00 per 100 MB

Laser Pages - Black and White 8 1/2" x 11"

$ .05 per page

Laser Pages - Black and White 17" x 11"

$ .20 per page

Color Pages - 8 1/2" x 11"

$ 1.00 per page

Color Pages - 17" x 11"$ 2.50 per page

Note: Color pages rates are set by UMD Print Services and are subject to change.


Personnel & Service Rates

ITSS will continue to bill staff labor support in the areas of audio-visual, consulting and programming, web development, workstation maintenance and parts, support for department servers, and other special projects as arranged with ITSS.

Audio Visual Equipment Maintenance & Repair
(Additional charge for parts @ cost)

$ 46.00 per hour

Computer on Cart Checkout

no charge

Computer Equipment Maintenance & Repair
(Additional charge for parts @ cost)

$ 46.00 per hour

Consulting/Programming

$ 46.00 per hour

Consulting/Programming to Set Up Database Queries

$ 46.00 per hour

Data Entry/Clerical

no charge for classroom test scoring and course evaluation processing.

All other data entry is $35.00 per hour

Document Imaging Equipment Rental

$ 15.00 per hour

Electronic File Transferring

$ 46.00 per hour

Label Printing

$ 20.00 per 1000 labels

Microcomputer Software Installation (WP, Novell, etc)

$ 46.00 per hour

Network Installation

$ 46.00 per hour

Personal File Reload

$ 46.00 per hour

Printed Laser Report Pages - Black and White 8 1/2" x 11"

$ .05 per page

Set Up of Aliases Other than Classes (approx 3/4 hr)

$ 46.00 per hour

Set Up of Class Lists or Aliases

no charge

Student Evaluations of Faculty/Courses

no charge

Telephone Installation

$ 46.00 per hour

Test Scoring (Additional charge for forms - $47.00 per 500)

no charge

Training

- Workshops for faculty and staff

no charge

- Department requested training
 email breeves@d.umn.edu

to be arranged

User Account Name Change

$ 20.00

Web Page Development Rate

- Basic (by students)

$ 19.00 per hour

- Advanced (by staff)

$ 46.00 per hour


Interactive Television and UMConnect Support Rates

ITSS will continue to bill all customers for Interactive Television support according to the following rates.

Classroom Rental

NEAT Members

$ 0.00 reciprocity grant

Educational Use (Class, Colloquium, Continuing Education)

$ 17.25 per hour

UMConnect Meetings, Webcasts, Webinars $ 30.00 per hour

Other UM Use (Meetings, etc)

$ 30.00 per hour

Other Educational Institutions

$ 30.00 per hour

Government & Non Profit

$ 50.00 per hour

Non-University Use

$125.00 per hour

ITV Classroom Use for Non ITV/Non UMConnect Purposes

$ 10.00 per hour


Laptop Rental Rates

ITSS will continue to bill all customers for laptop rental according to the following rates.

Partial Day Rental (less than 24 hours)

$ 6.00

Full Day Rental (24 hour day)

$ 12.00

7 Day Week Rental

$ 84.00

Note: Tax will be charged on rentals that are not paid by EFS number.

 


Audio-Visual Rates

ITSS will continue to bill all customers for audio-visual support according to the following rates.

Equipment Checkout

no charge

Parts

billed at cost


Client Account Types

Internal University customers, who use an EFS account string to pay for ITSS services, will no longer receive monthly charges for computer accounts, email, file storage, Novell access, network connections, telephone sets and the associated infrastructure ports, data entry and test scoring, and desktop software support services.

ITSS will continue to bill all long-distance calling services, Interactive TV classroom rental, and requests for staff labor support in the areas of audio-visual, consulting and programming, web development, workstation maintenance and parts, support for department servers, network and telephone installation, and other special projects as arranged with ITSS.

External University customers, who pay by cash, check or credit card, will continue to be billed monthly for the respective support provided by ITSS.

Standard - These accounts are for University departments, agencies, faculty and staff for the purpose of supporting administrative and instructional work. Faculty and other teaching staff may use this account for research, course related electronic mail, course development and other instructional work. Access to the computer labs for faculty for instructional or course development purposes for a class taught in the labs is free.

Commercial (External clients needing specialized software) - These accounts are charged according to the system rates.

Governmental/Non-Profit (Tax-exempt clients needing specialized software) - These accounts are charged according to the system rates.

Sponsored Internet (Individual with University affiliation and sponsor) - These accounts are charged according to the system rates.

Student - UMD has revised the ITSS internet/email access fee starting with Fall '07 to be in alignment with the UMD tuition banding. The FY10 revised ITSS internet/email access fee structure will be:
1-12 credits $5.74/credit
13 or more credits $74.62 flat fee

Access to the computer labs this year is available to students who pay an additional $70.17 lab access fee per semester.

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Last modified on 11/26/14
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