ITSS Operational Continuity Plan

Inside Opcon

Introduction (public): Operational Continuity
Section I (public): Persons in Charge, Mission, and Functions
Section II (private): Risk/Hazard Analysis and Preventive Measures
Section III (public): Evacuation Plan
Section IV (public): Response Priorities
Section V: (private): Regular Procedures that Enhance Recovery
Section VI: (public): Recovery Team Plans
Section VII: (private): Alternate Facility Operations
Section VIII (private): OpCon Plan Maintenance and Improvement

Team plans (private)

Other plans (private)

NRRI

Section IV: Response Priorities

Individual ITSS staff members work on multiple teams and address multiple functions and priorities. It is expected that they will balance these priorities with the help of management. Not all functions will be restored to 100 percent capacity before work can begin on another function.

If some or all of our facilities are damaged, the department will establish an emergency operations center (EOC) in a remaining facility. First choice for location of the EOC will be the third floor of Kirby Plaza, where our main administrative offices are currently located. Second choice will be the UMD Library. Third choice will be our offices in the VDIL.

Decision to declare a disaster within one hour.
Notification of recovery teams within two hours.
Response of recovery teams to EOC or marshalling point within three hours.
Set up of EOC within three hours.
Set up minimal help desk and project tracking service within four hours.
Set up minimal web presence within eight hours.
Set up of alternate work spaces for ITSS staff within eight hours.
Restore primary telecommunications vendor services (e.g. Qwest).
Restore primary campus telephone service, including remote sites.
Restore primary campus data network service, including remote sites.
Restore authentication service.
Restore email service.
Restore file services.
Restore task management service (RT).
Restore access to central UM system servers.
Restore computer laboratory service.
Restore other central UMD servers.
Restore classroom services.
Restore all other services.

Rev: 04/11 by ld