UMD Active Directory

1 - Check to see if it's offered as part of AD services

Many University business applications and updates are available through AD and can be installed by the user with no additional rights. Software available via this method must be site licensed or free. We will continue to add items to this list, but a partial list includes:

• Adobe Air
• Adobe Flash ActiveX (for Internet Explorer) and Plugin (for Firefox)
  Note: To install the Flash plug in, you must close all web browser windows
• Adobe Reader
• Adobe Shockware
• Adobe Quicktime
• Microsoft Office 2010
• Firefox
• Java / Oracle JRE

Windows 7: Select START - Control Panel - Programs - "Run Advertised Programs".

Windowx XP: Select START - Control Panel - "Add or Remove Programs" - "Add New Programs".

2 - Request assistance from your department or collegiate technical support staff

Technical support staff across campus have been provided with elevated-access workstation administrator accounts that enable them to provide extended technical support to their units.

3 - Request "Elevated Access Rights" for your account

To request temporary elevated access rights:

• Fill out the online form: Elevate Rights in AD.
• Call the ITSS TechCenter Help Desk (x8847) and request "Elevated Access Rights" for your account.

You will receive an email when your account has been granted temporary administrator rights.

• Follow the instructions in the email to sign in and complete your task.
• If you are off-campus, folow the procedures to sign in to VPN first
• The elevated rights expire at the beginning of the next business day.
• This service is currently available during business hours only.

If you frequently need to install updates or software that is not on the list above but is part of your job responsibilities, or you have suggestions for other software that we should offer through AD (software must be free or included in a University site-license), please send an email to the ITSS TechCenter Help Desk (itsshelp@d.umn.edu).