Priorities for 2008-2009
- Security Initiatives: Expand use of campus firewall to protect subnets that require additional security, such as credit-card networks. Expand use of encryption on campus laptops and other devices that require additional security.
- Task Management and Prioritization Initiative: Improve customer service by implementing the RT system for help desk, work tickets, and project management.
- Tech Center : Improve services to customers by combining help desk, classroom, computer maintenance, student computing, desktop support, and some training into a single service center, the ITSS Tech Center, to open fall 2008.
- Learning Spaces: Complete installation of classroom control systems, replacement of projectors, and improvement of sound systems in campus classrooms and computing laboratories. Support iTunesU and pilot lecture capture technology.
- Data Center : Complete the move of servers into the Kirby Plaza data center. Move equipment into the Kirby Plaza storage room, and complete work on the set-up room.
Goals for 2008-2009
The goals below are not listed in order of importance. The projects listed under each goal are a subset of all we will do. We encourage each ITSS team to determine how their projects will help to support our goals.
Improve Classroom and Learning Technology
- Apply learning-space theory to improve learning spaces, including classrooms, computer laboratories, informal spaces, and online environments.
- Expand next-generation classroom technology, including classroom control systems. Install classroom control systems in all general-purpose classrooms, some computer labs, and requested departmental spaces.
- Support standard student response system technology in campus classrooms.
- Provide high-definition digital video, wide-aspect projection, and improved sound systems in selected classrooms and computer labs.
- Provide support for expanded online learning.
- Move one computer lab from the old SBE building to the Library.
- Pilot dual-boot Mac/Windows systems in selected computer labs.
- Oversee classroom infrastructure for building and reconstruction projects: Chester Park, the old SBE Building, Civil Engineering, Cloquet Forestry Center, Malosky Stadium, and Griggs Center.
- Pilot lecture-capture systems in some classrooms and in laboratories for Communication Sciences and Disorders.
- Participate in iTunesU.
- Work with collegiate units to develop new ways of delivering curriculum-based technology services to students.
- Upgrade computing labs to Windows Vista by fall 2009.
Improve Student Services
- Support collegiate laptop initiatives.
- Participate in the expanded Bulldog Bash by providing workshops as well as support for student computers and networking.
- Upgrade the residence hall network.
- Expand authentication and authorization to partnership labs and basic-access computers.
- Continue to provide information sessions at freshman orientation and parent's weekend.
- Partner with the UMD Library to create a Learning Commons.
Improve Services and Support for Customers
- Improve customer service by implementing the RT system for help desk, work tickets, and project management.
- Improve services to customers by combining help desk, classroom, computer maintenance, student computing, desktop support, and some training into a single service center, the ITSS Tech Center, to open fall 2008.
- Develop an information kiosk and pilot digital signage for LSBE.
- Support replacement and/or enhancement of several departmental computing applications.
- Develop technology orientation session for new employees.
Improve Fiscal Management
- Revise our rates for FY2010 based on ISO principles and regulations.
- Move ITSS billing system to new enterprise financial system.
- Complete conversion of department finances to the enterprise financial system.
- Develop rates for system backups and database applications.
Improve Computer, Network, and Physical Security
- Lead initiative to improve campus computer and network security.
- Combat and reduce viruses, worms, scams, and other security threats.
- Expand the number of video surveillance systems on campus.
- Work with campus units to consolidate servers into secure server rooms.
- Provide support for building automation systems used by Facilities Management.
- Establish a plan, with support, for ensuring that all campus laptops that hold private data have an appropriate encryption solution.
- Expand QuickStart 1 security requirement to campus wireless network.
- Add QuickStart 1 for Windows Vista to campus networks.
- Improve authorization and authentication systems for computer systems and applications.
- Expand use of campus firewall to protect subnets that require additional security, such as credit-card networks.
- Complete biannual review of credit-card workstations.
- Exercise and update operational continuity plan.
- Complete annual security review of critical applications.
- Convert emergency alert system to new vendor.
- Improve database controls and policies.
Improve Campus Infrastructure
- Maintain high availability, scalability, service continuity, security, and data integrity of network and system infrastructure.
- Complete the move of servers into the Kirby Plaza data center. Move equipment into the Kirby Plaza storage room, and complete work on the set-up room.
- Extend capability for 100 Mbit data to the desktop to 30 campus buildings.
- Establish capability for gigabit data to the building in 43 campus buildings.
- Complete requirement of QuickStart 1 through Monolith on the wireless network.
- Complete conversion to Convict system for recording and managing network connections.
- Upgrade the telephone PBX and voice-mail system.
- Record 50 percent of cable plant information in the UPlant database.
- Upgrade the campus data network to provide full redundancy in 25 buildings.
- Oversee telecommunications infrastructure for building and reconstruction projects: the old SBE Building, the new Civil Engineering Building, Malosky Stadium, and Griggs Center.
- Continue to upgrade computer systems using clustering and mirroring techniques to provide maximum up-time. Expand the use of virtual server technology to improve efficiency and reduce costs.
- Increase network speed and reliability. Provide a redundant core for the network backbone.
- Rewire campus buildings for phone, data, and video.
- Participate in all campus renovation and building projects.
- Upgrade and replace equipment and infrastructure to support delivery of excellent services.
- Upgrade and patch operating systems on server systems.
- Complete AudienceView installation for School of Fine Arts.
- Improve management of campus digital storage systems.
- Improve email system by restructuring inbox format, concurrency, and backup scheme.
- Establish an Active Directory server and determine future of Active Directory at UMD.
Improve Working Environment for ITSS Staff
- Continually review and revise ITSS staff handbook. Regularly review all ITSS policies.
- Occupy final block of offices in Kirby Plaza first floor.
- Improve social opportunities and build community within the ITSS staff.
- Continue to support professional development opportunities for ITSS staff.
- Encourage staff training and professional development.
- Provide a working environment for staff that encourages them to remain employed at ITSS.
- Continue to emphasize importance of a healthy and safe working environment for staff.
Participate in Campus Life
- Guide and enhance the use of technology across the UMD community.
- Maintain strong collaboration and coordination between IT staff within UMD units, ITSS, and OIT.
- Meet and coordinate activities with our campus partners.
- Contribute to campus governance and activities by serving on committees, task forces, commissions, etc.
- Review the IT landscape for useful emerging technologies.
- Research encryption for wireless data transmissions.
- Investigate shared software distribution methods for student-owned computers.
- Research cyber-infrastructure needs for campus researchers.
- Investigate improved email security using digital signatures and enhanced authentication.
- Research automated security updates for desktops and laptops.
- Research game and simulation development.
- Research off-site backup solution for major systems.
- Investigate on-campus wireless telephone service.
- Investigate new operating systems in computer labs.