Priorities and Goals for 2000-2001
Priorities
- New Library:
Complete telecommunications infrastructure and place computers
and other technology in the building.
- Administrative Computing: Provide support for enterprise systems and data warehouse.
- New Technologies:
Wireless networking, network appliances, and broadband modem
access.
- New Models for Student Computing: Support collegiate units to provide expanded computing
services for students.
- Electronic Commerce:
Improve efficiency and access to services and information through
the use of web forms and database interfaces.
Goals
The goals below are not listed in order of
importance. The projects listed under each goal are a subset of
all we will do. We encourage each ITSS team to determine how their
projects will help to support our goals.
Improve Classroom and Learning Technology
- Equip 32 classrooms with a standard suite
of technology equipment: digital projector, VCR with closed-captioning
box, and teaching podiums containing power and ethernet connections.
- Maintain and expand documentation for classroom
technology, which is published on the web, and placed in the
classrooms.
- Provide a grade management program for faculty
that is integrated with class lists and can feed into final grade
reports.
- Establish wireless networking in Cina 224
as a pilot project, serving the Soc/Anth student laptop pilot.
- Refine and expand training workshops.
- Deliver one Tech Camp to faculty.
- Move the Learning Technology Center to the
new Library.
Improve Student Services
- Support four laptop pilot programs by purchasing,
configuring, and managing the laptops, software, and networking.
- Partner with the Library staff to provide
basic-access and full-access computing in the new building.
- Improve process for providing long-distance
services and computer networking to students in residence halls.
- Work with collegiate units to develop new
ways of delivering curriculum-based technology services to students.
- Develop a strategy for moving to new operating
systems in student computer labs.
- Add a new lab for use in graphic design.
Improve Services and Support for Customers
- Begin redesign of the UMD web site.
- Streamline web-based documentation and service-request
forms to improve ease of use.
- Provide programming services that link databases
with web forms to manage service requests and information.
- Convert to a new enterprise calendaring system.
- Develop new services and improved delivery
for desktop computer support.
- Improve process for providing long-distance
services to faculty and staff.
Support Use of Enterprise Systems (PeopleSoft)
- Provide installation and support for use
of desktop PeopleSoft client.
- Assist in training for use of enterprise
systems and data warehouse.
- Reassign staff to maintain quality support
for enterprise systems (PeopleSoft), data warehouse, and other
administrative systems.
Improve Fiscal Management
- Revise our rates for FY2002 based on ISO
principles and regulations.
- Improve software systems for billing and
accounting process.
- Develop new revenue streams.
- Work with the Development Office to find
sources for gifts or grants of technology.
Improve Campus Infrastructure
- Provide network, telephone, and television
infrastructure for the new Library.
- Extend capability for 100 Mbit data to the
desktop to six campus buildings.
- Partner with broadband Internet Service Providers
via a Local Exchange Point to eliminate need for ITSS to provide
these services to the home.
- Add cable trays, conduit, wiring, and telecommunications
closets to improve the campus cable system.
- Update and maintain the long-term infrastructure
plan.
- Add a new telephone exchange for the residence
halls to free up additional telephone numbers in the 726 exchange
for use on campus.
- Provide remote telephone and/or network services
to Cloquet Forestry Center and Center for Economic Development
site in Two Harbors.
- Provide design and construction specifications
for new campus building and renovation projects.
- Complete and maintain operational continuity
plan.
- Convert all incoming telephone trunks to
ISDN for support of caller-ID services.
Improve Working Environment for ITSS Staff
- Increase staff training and professional
development.
- Continue to address compensation issues to
stay competitive with market for information technology staff.
- Develop a plan for responding to retirements
and staff turnover.
- Provide a working environment for staff that
encourages them to stay at ITSS.
- Continue to emphasize importance of a healthy
and safe working environment for staff.
Participate in Campus Life
- Meet and coordinate activities with our campus
partners.
- Contribute to campus governance and activities
by serving on committees, task forces, commissions, etc., where
appropriate.
Technology Development
- Expand equipment, support, and training for
the Visualization and Digital Imaging Laboratory as a showpiece
of cutting-edge technology.
- Research possible replacements for TopClass
course management system.
- Develop staff expertise with Windows 2000,
Star Office, SQL database tools, and web development tools.
- Research and development for IP telephony
(telephone over the network).
- Evaluate the effectiveness of 100 Mbit data
to the desktop.
- Complete a pilot project on wireless networking
for mobile computing.
- Continue work with Charter Communications
(formerly Bresnan Communications) to improve cable-modem service
for home use. Establish a successful implementation of virtual
private network (VPN) that enables secure access across networks.
- Place 225 SunRay network appliances in the
new Library and student labs. Determine whether this is a successful
long-term delivery platform.
- Research a unified authentication scheme
for all central computing resources.
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Revision Date: 7/5/2000 lld
