Improve Classroom and Learning Technology
- Equipped 3 additional classrooms with standard suite of technology
equipment: digital projector, VCR with closed-captioning box, and teaching
podiums containing power and ethernet connections.
- Documentation for use of high-tech equipment in 4 classrooms written
or revised, published on the web, and placed in the classrooms.
- Reorganized space and improved processes in ITV classrooms.
- Developed a Brown Bag Lunch series, held in the Visualization and
Digital Imaging Lab.
- Held 39 training workshops, 8 of which were new for this year, to
344 campus participants.
- Delivered one regular Tech Camp and one Advanced Tech Camp to a total
of 34 faculty.
- Delivered Tech Fest and the Student Web Contest.
- Launched the Technophytes Cohort, funded by the Bush Foundation.
- Developed extensive set of technology tools for faculty.
Improve Student Services
- Supported the laptop pilot initiatives by purchasing, deploying, and
supporting 243 laptops and software. Established wireless networking
in one classroom.
- Improved student computing services by increasing basic-access machines
from 244 to 376, including 288 SunRays.
- Established a new graphic arts computer lab in VKH 131.
- Provided long-distance telephone services to 800 students and networking
services to 1500 students living on campus.
- Installed 5 house phones in support of the campus safety project.
Improve Services and Support for Customers
- Established support services for Windows 2000 and Office 2000.
- Improved support tools for help desk services.
- Developed a new process for setting up new computers for customers.
- Updated ITSS Recommended Solutions.
- Added information to ITSS web site on viruses and hoaxes, VPN, wireless
networking, web design, photography tips, and using Apple Unix File
Support Use of Enterprise Systems (PeopleSoft)
- Established a new ITSS team to coordinate support for enterprise systems.
- Provided installation and support for use of desktop PeopleSoft client.
- Assisted in training for use of enterprise systems.
- Reorganized UMD Data Warehouse User's Group.
Improve Fiscal Management
- Revised our rates for FY2002 based on ISO principles and regulations.
- Implemented new telephone billing and reporting system, replacing
a commercial system. This commercial system cost over $100,000 initially,
cost $15,000 per year in maintenance, and did not meet our needs or
the advertised specifications. The new system is a major improvement
in both cost and service for the campus.
- Developed a new billing and reporting system for computer system usage.
Improve Campus Infrastructure
- Upgraded building network feed from 10 Mbit to 100 Mbit in four campus
- Provided capability for 100 Mbit data to the desktop in MWAH, Humanities,
and Technology Village.
- Added or upgraded servers to support SunRays, file storage, mail,
web services, lab services, printing services and authentication services.
- Installed a major telephone system upgrade, with new processors and
- Added cable trays, conduit, wiring, and telecommunications closets
to improve the campus cable system.
- Routed over 8 million telephone calls through our campus telephone
- Updated and maintained the long-term infrastructure plan.
- Provided design and construction specifications for Library, Weber
Music Hall, Griggs E/F Addition, Grounds/Fleet Maintenance Facility,
Northeast Area Transportation System Research Laboratory, MPAC Elevator
addition, Campus Building Separations project, and Residence Hall Fire
Improve Working Environment for ITSS Staff
- Continued compensation improvement plan to stay competitive with market
for information technology staff.
- Hired and trained two new staff members.
- Sponsored a variety of staff appreciation events and community spirit
- Nominated nine staff members for Outstanding Service Awards. Two ITSS
staff members won this award this year.
Participate in Campus Life
- Met and coordinated activities with our campus partners.
- Assisted with the building and equipping of the new Library.
- Five staff members served on campus committees.
- Expanded use of the visualization and digital imaging laboratory with
an open house and summer grant program.
- Established streaming video capabilities to support teaching and learning
- Developed staff expertise with Windows 2000, SQL database tools, Dreamweaver,
Flash, and Fireworks.
- Implemented pilot project on wireless networking for mobile computing.
- Implemented a virtual private network (VPN) service that enables secure
access across networks.
- Researched, tested, and installed a new calendar system.
- Researched content management systems, Zope, XML, and PHP.