Cancellations
If YOU must cancel a session, you are responsible for notifying the client and for arranging a make-up session.
"How do I notify my client if I need to cancel?"
As the intern, you need to know your client's phone number.
"Who else do I need to tell if I have to cancel a session?"
Inform your clinic instructor and the clinic secretary. Ask them to record the cancellation in the emergency binder.
If the CLIENT must cancel, offer to arrange a make up session.
Notify your clinic instructor and the clinic secretary if a session is cancelled.
Place a note on the Emergency Board in the clinic office, indicating which client´s session is cancelled for which date.
"Why do all cancellations need to be recorded in the Emergency Binder?"
In the event of a clinic evacuation during the scheduled therapy time, the Emergency Officer will know who is/is not in the clinic that day.
"What do I do if my client cancels a lot?"
If a client misses sessions without notice or misses numerous sessions, talk with your clinic instructor. You may consider writing a contract with the client, specifying the expectations and what will happen if the client continues to miss therapy appointments.
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