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A confirmation of registration and detailed instructions on accessing the online courses will be emailed within two business days. The time limit to complete the 60-hour Certificate course is six months from your receipt of the login information. The time limit to complete Course 1 and/or Course 2 is three months from your receipt of the login information. These time frames are an average of 2.5 hours per week.
Refund Policy / Buyer’s Right to Cancel
Each learner will be notified of acceptance/rejection in writing. In the event a learner is rejected, all tuition, fees and other charges will be refunded.
Notwithstanding anything to the contrary, if a learner gives written notice of cancellation within five business days of the execution of the contract or day on which the learner is accepted, then a complete refund is given regardless of whether the program has started.
If a learner gives a written notice of cancellation after five business days of the execution of the contract or day on which the learner is accepted, but before the start of the program by the school, then all tuition, fees and other charges, except 15 percent of the total cost of the program (15 percent not to exceed $50.00) shall be refunded to the learner.
If a learner gives written notice of cancellation after the start of the period of instruction for which the learner has been charged, but before completion of 75 percent of the period of instruction, then learner is assessed a pro rata portion of the tuition, fees and all other charges based on the number of days in the term plus 25% of the total program cost (25 percent not to exceed $100).
Any notice of cancellation shall be acknowledged in writing within 10 business days of receipt of such notice and all refunds shall be forwarded to the student (or payer of the fees) within 30 business days of receipt of such notice.
This refund policy is not linked to any learner conduct t policy and any promissory instrument shall not be negotiated prior to the completion of 50 percent of the course.
Written notice of cancellation shall take place on the date the letter of cancellation is postmarked or, in the case where the notice is hand carried, it shall occur on the date the notice is delivered to the school. The date of execution of the enrollment agreement shall be presumed to be the date of delivery of the notice of acceptance: and if delivered by mail, the postmark date of the letter of acceptance.
Short-term programs. Licensed schools conducting programs not exceeding 40 hours in length shall not be required to make a full refund once a program has commenced and shall be allowed to prorate any refund based on the actual length of the program as stated in the school catalog or advertisements and the number of hours attended by the learner.
A written request for a refund must include the learner’s name, address, email and reason for the request. Mail or email the request as follows:
UMD Continuing Education
1049 University Drive, 104 Darland
Duluth, MN 55812
UMD Continuing Education firstname.lastname@example.org
What people are saying:
I had a lot of reservations about signing up for my first online course, but by the end of the Session One those reservations completely evaporated. By the end of Session Three, based on what I had learned, I was able to devise some worksheets for a client to complete. I am not sure if it was he or I who was more surprised at the revelations which came forth...
I haven't been this excited about learning in a long time.
- M.R., Counsellor, Leeds, England
I was quite impressed how much information one can learn through on-line courses, especially an adult learner who is busy with other things. The course was very thorough and well-
planned. Each time I wrote an assignment with sweat on my brow from thinking, the next chapter clarified and added to the very same topic, making the assignment more whole and giving me a sense that I had answered correctly in my last assignment. Very clever way to make me do my own thinking and then give me the confirmation that I got it right. Dr. Rambeck was clear and pleasant to listen to.
-Anne K. an intensive outpatient program therapist in Colorado with twenty years of experience in addiction treatment. She received a scholarship from the State of Colorado – along with 7 other people- to complete the SIGA program.